Cancellation & Weather Policy
Cancellation policy
We understand that sometimes changes happen. If you're unable to attend, please let us know as soon as possible, as this supports us in managing the sessions.
More than 24 hours before the session
You can cancel your booking more than 24 hours before the session and receive credit towards a future Conexa session.
Less than 24 hours before the session
Cancellations made less than 24 hours before the session will not receive any credit, as we may not have enough time to fill your space, which can impact the session.
No-shows
If you don't attend your session and haven't cancelled in advance, you will not receive any credit.
Exceptional circumstances
If you're unable to attend, please let us know as soon as possible. In exceptional circumstances, we may be able to offer credit or transfer your booking at our discretion.
Credit terms: credit is valid for 6 months from the date of issue and can be redeemed against any future Conexa session.
If we cancel a session
If Conexa needs to cancel a session, you'll have the option of a full refund or credit towards a future Conexa session.
Minimum players
Conexa sessions need a minimum number of players to go ahead. If a session doesn't reach this minimum, we may cancel it and you'll receive the same options as set out under "If we cancel a session" above.
Changes to venue or session format
We may need to change the venue or session format for operational reasons. This does not count as a cancellation and does not entitle you to a refund or credit.
Rain & weather policy
Most of our sessions take place on covered courts, so they will go ahead regardless of the weather.
For non-covered sessions, we aim to play whatever the weather. Rain does not automatically mean a session will be cancelled.
We will only cancel a session if the weather is particularly severe and makes it unsafe or unsuitable to play. This could include heavy or persistent rain, thunderstorms, strong winds or other extreme conditions.
We'll confirm whether an outdoor session is going ahead as early as possible, being no later than 3 hours before its scheduled start time, and let you know if the session needs to be cancelled via email or SMS.
If a session starts and is later stopped due to weather, players will receive credits towards a future session. Refunds are not available once a session has begun.
If Conexa cancels due to weather
If we need to cancel an outdoor session due to weather, you'll have the option of a full refund or credit towards a future Conexa session.
Credit terms: credit is valid for 6 months from the date of issue and can be redeemed against any future Conexa session.
Any questions about a booking? Get in touch and we'll help.